• You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit any other user.
• You must not attempt to gain unauthorized access to any portion or feature of the Website, other accounts, computer systems, or networks connected to the Website.
• You are responsible for maintaining the confidentiality of your account login credentials, where applicable.
• You must not use the Website for any fraudulent, abusive, unlawful, or unauthorized purpose.

• Guest checkout may be available, while users may also choose to create an account where the functionality is provided.
• You are responsible for ensuring that the information provided during registration or checkout is accurate, complete, and up to date.
• You must notify us promptly if you become aware of any unauthorized use of your account or account credentials.

Order Acceptance & Availability

• All orders are subject to acceptance, confirmation, product availability, and successful payment.
• Product images displayed on the Website are for illustrative and representation purposes. Due to photography, lighting, screen settings, and the handmade/customized nature of certain products, minor variations in appearance may occur.
• For customized products, customers are responsible for providing accurate customization details, names, spellings, dates, photographs, designs, or other information required to fulfill the order.
• Once customization or production has commenced, changes to the order may not be possible.

Payment Processing

• Payments may be processed securely through Razorpay or other payment service providers made available on the Website.
• We do not store your complete card, UPI, or net banking details.
• By completing a purchase through an available payment gateway, you authorize the relevant payment service provider to securely process your payment.
• For additional information regarding Razorpay, please refer to Razorpay’s official website.

No Return & Refund Policy

• Unless otherwise stated in our applicable policies, we currently do not offer returns or refunds on products once an order has been placed and delivered.
• Customized or personalized products may be subject to additional restrictions because they are created specifically according to the customer's requirements.

Replacement & Exchange

• Instead of returns/refunds, eligible customers may request a replacement or exchange subject to the conditions specified in our Replacement & Exchange Policy.
• Any replacement or exchange request must comply with the applicable policy and required timelines.
• Products damaged during transit or having a manufacturing/production issue may be eligible for replacement subject to verification.

You agree not to:

• Post, upload, transmit, or share content that is unlawful, harmful, abusive, defamatory, fraudulent, or otherwise objectionable.
• Use the Website to infringe the intellectual property, privacy, or other rights of IMP GIFTS or any third party.
• Provide false, misleading, or fraudulent information while placing an order or using the Website.
• Engage in any activity that could damage, disable, overburden, or impair the Website or interfere with other users' access.
• Attempt to introduce malicious software, viruses, or other harmful code into the Website.

• All content available on the Website, including text, graphics, logos, product images, photographs, designs, videos, icons, layouts, and software, is owned by IMP GIFTS or its respective licensors, unless otherwise stated.
• You may not reproduce, copy, distribute, modify, publish, sell, or create derivative works from any Website content without prior written permission from IMP GIFTS.
• The IMP GIFTS name, branding, logos, and associated materials may not be used without prior written authorization.

We do not sell or rent your personal information. However, we may share relevant information with trusted third parties where necessary to provide our services, process orders, or comply with applicable laws, including:

• Payment Gateway: Razorpay or other authorized payment service providers for secure transaction processing.
• Logistics Partners: Trusted courier and shipping providers for order delivery.
• Service Providers: Vendors providing IT, hosting, analytics, website maintenance, customer support, communication, or related business services.
• Legal Authorities: Government authorities, regulatory bodies, or law enforcement agencies where disclosure is required or permitted by law.

For further information about how we handle personal information, please refer to our Privacy Policy.

• We may use cookies and similar technologies for essential functions such as session management, shopping cart maintenance, website functionality, preferences, and secure login.
• Certain third-party services integrated with the Website may also use cookies or similar technologies according to their respective policies.
• Users may manage or disable cookies through their browser settings. Disabling certain cookies may affect some Website functionalities.